Refund Policy

Last updated: 16 September 2026

1. Overview

This Refund Policy forms part of our Terms & Conditions and explains the circumstances in which Maritime Expert Solutions will issue a refund for a course purchase. By purchasing a course, you agree to this Refund Policy.

2. Course Access and Commencement

A course is considered "commenced" once you open any lesson, video, or quiz within that course. Course access is granted automatically once your payment is confirmed. Because our courses are delivered entirely online and can be completed immediately, the point at which you begin studying is the key factor in refund eligibility.

3. 14-Day Cooling-Off Period (Not Commenced)

If you have not commenced a course (opened no lessons, videos, or quizzes), you may request a full refund within 14 days of purchase. To request a refund under this clause, contact us through the Contact page with your order details. We will process the refund to the original payment method within 14 days of receiving a valid request.

4. Refunds After Commencement

Once you have commenced a course (opened any lesson, video, or quiz), the course is considered delivered and is generally non-refundable, except where required by law or under the defective-content clause below. This reflects the digital, immediately-accessible nature of the training.

5. Defective or Unavailable Content

If a course contains a significant defect that prevents you from completing it (for example, a broken module that we cannot repair within a reasonable time), you may request a refund or, at your option, a replacement course of equivalent value. Contact us with details of the defect and your order.

6. Accidental or Duplicate Purchases

If you accidentally purchase the same course twice, or purchase a course you already own, contact us within 14 days of the duplicate purchase, provided the duplicate course has not been commenced, and we will refund the duplicate.

7. Seaman Book Applications

Seaman Book application fees cover the submission and processing of your application. Once an application has been submitted to the relevant authority, the fee is non-refundable, regardless of the outcome, because the processing work has been performed. If an application has not yet been submitted, you may request a refund within 7 days of payment.

8. Coupon and Discount Purchases

Refunds for purchases made with a coupon or discount are based on the amount actually paid. Where a partial refund applies, it is calculated on the amount paid, not the full course price.

9. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card provider. Unjustified chargebacks may result in account suspension and prevent future purchases. Where a chargeback is raised without a valid basis under this policy, we may dispute it and recover the amount.

10. How to Request a Refund

To request a refund, contact us through the Contact page with your name, email, order reference, and the reason for the request. We will review the request and respond within 7 business days. Approved refunds are issued to the original payment method within 14 days.

11. Legal Rights

Nothing in this Refund Policy limits any statutory consumer rights you may have under the laws of your country of residence, which cannot be excluded by contract. Where a statutory right to a refund applies, it takes precedence over this policy.

12. Changes to This Policy

We may update this Refund Policy from time to time. The policy in effect at the time of your purchase applies to your order.