LEGAL
Privacy Policy
Last updated: 16 September 2026
1. Introduction
Maritime Expert Solutions ("we", "us", or "our") operates the maritime-expert-solutions.base44.app website and the online maritime training platform accessible through it. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, enroll in our courses, or apply for our services.
2. Information We Collect
We collect information you provide directly to us: your name, email address, password (stored as a secure hash), and payment information when you register an account or purchase a course. When you apply for a Seaman Book, we collect the details and documents you submit on the application form, including uploaded certificates and identity documents. We also collect information automatically, such as your IP address, browser type, and pages visited, through cookies and similar technologies.
3. How We Use Your Information
We use your information to create and manage your account, process payments and issue certificates, deliver course content and track your progress, respond to your enquiries and provide support, send you essential service communications (such as enrollment confirmation and certificate issuance), and comply with our legal and regulatory obligations. We do not sell your personal information to third parties.
4. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the basis of: your consent (for marketing communications), the performance of a contract (to deliver the courses and services you purchased), our legitimate interests (to operate and improve our platform), and compliance with legal obligations (such as record-keeping for maritime certification).
5. Sharing of Information
We share your information only as necessary to provide our services: with our payment processor (to handle transactions), with our hosting and email service providers (to operate the platform), with maritime authorities where required for certification verification, and where required by law or to protect our rights and safety. All third parties are bound by appropriate confidentiality and data protection obligations.
6. Data Storage and Security
Your personal information is stored on secure servers with access restricted to authorised personnel. We use encryption in transit, hashed passwords, and regular security reviews. Uploaded Seaman Book documents are stored in private storage accessible only to authorised administrators. No method of transmission or storage is completely secure, but we apply industry-standard safeguards to protect your data.
7. Data Retention
We retain your account and course completion records for as long as your account is active and for the period required to maintain an auditable training record under maritime regulations. Seaman Book application records and documents are retained for the period required by the relevant authority and then securely deleted. You may request deletion of your account and personal data, subject to our legal record-keeping obligations.
8. Your Rights
Where applicable data protection laws apply, you have the right to access, correct, or delete your personal information, restrict or object to certain processing, receive a copy of your data in a portable format, and withdraw consent at any time. To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.
9. Cookies
We use essential cookies to operate the platform (such as keeping you signed in) and analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling essential cookies may affect your ability to use the platform.
10. Children's Privacy
Our platform is intended for seafarers and maritime professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. International Transfers
Your information may be transferred to and processed in countries other than your own, including for hosting and payment processing. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. The date of the last update appears at the bottom of this page.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us through the Contact page on this website.
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